Payment and Refund Policy

Welcome to Animal K, LLC! We value your satisfaction and aim to make your shopping experience as smooth as possible. Please review our Payment and Refund Policy below.

PAYMENT POLICY

1. Accepted Payment Methods

• We accept the following secure payment methods for your convenience:
  Major credit and debit cards (Visa, MasterCard, American Express, etc.)
• Shopify Payments and PayPal (for online transactions)

All online payments are securely processed through Shopify Payments, which complies with the Payment Card Industry Data Security Standards (PCI DSS) to protect your payment information.

2. Currency

All transactions are processed in U.S. Dollars (USD).

3. Pricing

Prices displayed on our website include applicable taxes unless otherwise noted. Please note that prices are subject to change without prior notice; however, any changes will not affect confirmed orders.

REFUND POLICY

We aim for excellence with every product we deliver, and if you’re not satisfied with your purchase, we’re here to help.

1. Refund Eligibility

To qualify for a refund, your item must meet the following conditions:

• Items must be in original, unused condition, with tags, and in their original packaging.
• You must provide the receipt or proof of purchase.

2 Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

• Custom or personalized products
• Hazardous materials or flammable liquids or gases
• Sale items or gift cards

2. Refund Process

To initiate a refund, please contact us at [email] within 30 days of receiving your item. Once we receive and inspect your return, we will notify you regarding the approval status of your refund. Approved refunds will be processed back to your original payment method within 10 business days.

If you have not received your refund within 15 business days after approval, please contact us at letstalk@animalk.com

3. Exchanges

If you need to exchange an item, please initiate a return for a refund, then place a new order for the desired item. This process helps ensure availability and timely service.

4. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have a 14-day period to cancel or return items without reason. Items must be in their original condition, with tags and packaging intact, and accompanied by a receipt or proof of purchase.

5. Damaged or Incorrect Items

Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately, and we will work with you to resolve the issue.

6. Shipping Costs for Returns

If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs. For all other returns, the customer is responsible for shipping fees.

ADDITIONAL INFORMATION

This policy is subject to change without prior notice. We recommend reviewing it periodically. We reserve the right to refuse service or sales at our discretion.

Contact Us

If you have any questions or concerns about our Payment and Refund Policy, please contact us at:

Email: letstalk@animalk.com